Return Policy

Return Policy for IRON AGE

Effective Date: June 8th 2018

Thank you for choosing IRON AGE! We want to ensure your satisfaction with our products. This Return Policy outlines the guidelines and procedures for returns and exchanges of IRON AGE products in the United States.

  1. Returns and Exchanges:
    1 Eligibility: To be eligible for a return or exchange, the item must be unused, in its original packaging, and accompanied by proof of purchase within 30 days from the date of receipt.
    1.2 Return Process: To initiate a return or exchange, please contact our customer service team at []. They will provide you with further instructions and a return authorization (RA) number.
    1.3 Return Shipping: The customer is responsible for all return shipping costs unless the return is due to a manufacturing defect or an error on our part.
    1.4 Refunds or Exchanges: Once we receive the returned item and verify its condition, we will process the refund or exchange within 5 business days. Refunds will be issued to the original payment method used for the purchase.
  2. Damaged or Defective Items:
    1 If you receive a damaged or defective item, please contact our customer service team immediately. We will provide a prepaid shipping label for return, and once we verify the damage or defect, we will either refund your purchase or send a replacement item, depending on product availability.
  3. Exchange of Sizes:
    1 If you need to exchange a product for a different size or color, please contact our customer service team. We will assist you in determining the correct size and provide instructions for the exchange process. The customer is responsible for any price difference and return shipping costs associated with size exchanges.
  4. Cancellations:
    1 If you wish to cancel an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that if the order has already been shipped, the customer will be responsible for return shipping costs.
  5. Customer Service:
    1 For any questions, concerns, or assistance related to returns or exchanges, please contact our customer service team at []. Our team is available to help you during our business hours [Monday to Friday: 9:00 AM to 6:00 PM (9:00-18:00) local time.Saturday and Sunday: Closed].

Please note that this Return Policy applies to purchases made directly from IRON AGE. If you purchased our products from a third-party retailer, please refer to their return policy.

IRON AGE reserves the right to modify or update this Return Policy at any time. The revised policy will be posted on our website with the updated effective date.

Thank you for your understanding and cooperation.



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